How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

What is the sizing of your products like?

Most of my items are true to size. I'd say romper/dungarees are on the larger size. Leggings have a fold over cuff, just in case, like my daughter your little one is on the shorter side.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

How can I make my clothing last as long as possible?

Alway remove child before washing,  wash items at 30° C,  hang to dry and do not tumble dry as this will cause shrinkage, iron on a low to medium heat.

Can you customise/personalise my item?

Yes, I offer an Embroidery service, if you look at the menu at the top of the website in the Embroidery section.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

How long will my items take to arrive?

Current turnaround times can be found on the banner at the top of the website or on your order confirmation email.

Once your item is ready it will be dispatched. From there the usual postal times are 1-5 days within the UK.

If you have paid for EXPRESS delivery, your items will be posted that day or if you order late at night, the following morning.

If you have any queries please email me at support@charleyswildworld.co.uk

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Get in touch

Have questions about your order, or a general enquiry?